Refund policy

Return & Refund Policy

Last updated: August 26, 2026

At Veyra, we carefully select the products we offer and want you to be happy with your purchase. Because our products are offered at competitive prices, all sales are final.

All Sales Are Final

Once an order has been placed, we generally do not accept returns, exchanges, or refund requests due to a change of mind, incorrect selection, or other personal preference.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible after delivery.

When contacting us, please include:

Your order number
A description of the issue
Clear photos or video showing the item and the problem

We will review your request and, where appropriate, may offer a replacement, store credit, or refund at our discretion.

Order Changes & Cancellations

Because orders may be processed shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been placed.

If you need to request a change or cancellation, contact us as soon as possible at our customer support email.

Lost or Stolen Packages

Veyra is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

Please make sure your shipping address is accurate and that packages are delivered to a secure location.

Shipping Delays

Delivery estimates are provided by the shipping carrier and may be affected by circumstances outside of Veyra's control. Delays caused by carriers, weather, customs, or other circumstances outside our control do not automatically qualify for a refund.